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Senior Product Marketing Manager – Agent Experience

  • Logitech
  • USA
  • Full Time

Job Description

Are you looking to join a team of dynamic PMMs and be a key driver for a flagship product?

Our award-winning PMM team is in search of a multifaceted Senior Product Marketing Manager to drive product discovery, adoption and usage of our core customer service solution. Reporting to the Group Product Marketing Manager for Agent & Admin Experiences, this role will champion the agent experience and will partner closely with product, campaigns, sales enablement, and GTM teams.

What your day-to-day looks like

  • Quarterback key launches and develop compelling product positioning and messaging for Zendesk’s differentiated agent experience solution.
  • Represent the voice of the agent. Work closely with cross-functional teams to infuse the Zendesk vision of delivering a frictionless agent experience into our overall narrative, product roadmap and customer-facing messaging!
  • Be an evangelist for product strategy and functionality. Enable internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.
  • Implement and iterate product discovery initiatives to drive adoption and increase stickiness.
  • Be the connective tissue — Collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.

Requirements

  • 3-5+ years of work experience in product marketing
  • A deep desire to flex a wide variety of core product marketing skills and grow as a full stack product marketer
  • Ability to operate independently to build and execute new programs and initiatives
  • A data driven storyteller with a love of messaging and positioning!
  • Resourceful and can collaborate very well with cross-functional partners at all levels to drive alignment and deliver results
  • Experience pulling together disparate product updates/launches into impactful themes and visually compelling presentations

Nice To Haves

  • Familiarity with customer service operations
  • Experience in B2B SaaS industry and/or Customer Experience or software marketing

About Zendesk – Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


Zendesk

Source:

Logitech

USA

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