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Senior Manager, Product Design, Transportation

  • Wayfair
  • Boston, MA
  • Full Time

Senior Manager, Experience Design

We are looking for a self-directed, analytical, and creative individual with a passion for transforming operational and informational complexities into highly-intuitive processes and digital solutions.

Your immersive approach to understanding context, empathizing with user needs, and prioritizing business outcomes leads you to targeted and efficient design planning and execution, making sure we are solving the right problems at the right time in the best way possible.

As a senior experience design focused on transportation and delivery within our supply chain network, you’ll join a diverse, multidisciplinary team of world-class professionals. Our culture is collaborative, data-driven, and fast-paced. The work we do has a satisfying and meaningful impact on our customers, our partners, and our associates.

What we are looking for:

  • A passion for solving complex challenges
  • Comfort with a fast-paced work environment and responsibilities within multiple teams/projects
  • Acute business sensibilities to efficiently plan, execute, communicate, and mobilize targeted solutions within real-world settings
  • Ability to effectively present and translate design thinking, process, deliverables, needs and value. Can translate qualitative and quantitative data into potential actions that improve user experience and meet business goals
  • An effortlessly collaborative approach to solving the unique challenges of a world-class logistics network, partnering with our valued drivers, warehouse associates, suppliers, engineers, operations and product managers, designers, and content strategists
  • Adaptability to change and creativity to evolve plans

What you’ll do:

  • Raise the bar for UX Design at Wayfair
  • Refine and develop best practices and protocols for design methods and deliverables specific to the context of supply chain tools and processes
  • Serve as a critical ambassador for WDN design in the supply chain organization and throughout Wayfair
  • Closely collaborate with designers, researchers, content strategists, project managers, engineers, analysts and operations team members
  • Define the user experience for work streams from design/content/research perspectives leveraging industry best practices, a balance of quantitative and qualitative data, and competitive insight to drive decisions
  • Produce design deliverables with Sketch and InVision / Figma
  • Support and influence product planning and prioritization
  • Be extremely familiar with user experience design, product management, engineering, and agile development environments and be able to turn complex use cases into intuitive and shippable experiences
  • Establish design acceptance criteria for the product, and ensure that the implementation meets design standards
  • Play a leadership role in resolving unclear direction or unknown variables
  • The ability to engage in and drive strategy discussions. Weigh tradeoffs between business, technical, and user needs
  • Mentor designers with less experience to improve their skillsets
  • Mentor and partner with multi-disciplinary teams to leverage the best design strategies for specific context needs
  • Drive product planning and prioritization from a user perspective for an exciting global logistics roadmap

What you’ll need:

  • 10+ years of strategic and tactical product design experience
  • Fluency in current design tools applicable to web and mobile contexts, for collaboration, presentation, and execution
  • Communication and presentation skills. The ability to clearly present work, and articulate the rationale for the decisions that led to it
  • Facilitation and listening skills. The ability to maintain undivided attention and appreciate interpersonal differences. An openness to opinions that challenge beliefs, and be a willingness to evolve based on new information
  • The confidence and self-motivation to drive forward projects that will improve our users’ experiences.
  • An online portfolio that demonstrates an unfailing advocacy for the user and shows change agent influence within the organization
  • Strong analytical and critical thinking
  • Ability and enthusiasm to travel for research within our global logistics network


Wayfair

Source:

Wayfair

Boston, MA

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